Returns & Exchanges

We want you to feel good in your tank. If it is not quite right, you can request a return within 30 days of delivery.

How to start a return

Email us at contact@southreefventures.com with your order number and the item you would like to return. Once your return is approved, we will send you the return address and instructions by email.

Conditions

Items must be unworn, unwashed, and in their original condition with their original packaging. For hygiene reasons, please try the tank on over underwear. Items that have been worn or washed, show signs of use, or whose built-in cups have been damaged or removed cannot be returned. Return shipping is paid by the customer.

Multi-item offers

For multi-item offers such as "Buy 2, get 1 free," a full refund requires returning all items from the offer. If only some items are returned, the refund is adjusted to reflect the offer, and we will confirm the amount by email.

Refunds

Once we receive and inspect your return, we refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Exchanges

Exchanges are handled like a return. Email us and we will guide you through the next steps.

Damaged or incorrect items

If your item arrives damaged or defective, or you received the wrong item, color, or size, email us within 30 days of delivery with your order number and photos (for a size issue, a photo of the item measured flat). We will send you a replacement or a refund. Loose threads, slight creasing, minor marks, and damage to the outer packaging alone are not considered defects.

Cancellations

You can cancel free of charge before your order is dispatched. Please email us as soon as possible, as most orders ship within 1–2 days. Once dispatched, your order follows this returns policy.

Full details are in our Refund Policy.