Refund policy
Last updated: September 30, 2026
We want you to feel good in your Sabelune tank. If it is not quite right, you can request a return within 30 days of delivery.
Eligibility
To be eligible for a return, items must be:
- Requested within 30 days of delivery
- Unworn and unwashed
- In their original condition, with their original packaging
Hygiene
For hygiene reasons, please try the tank on over underwear. Items that have been worn or washed, that show signs of use, or whose built-in cups have been damaged or removed cannot be returned.
How to start a return
Email us at contact@southreefventures.com with your order number and the item you would like to return. Once your return is approved, we will send you the return address and instructions by email. Please do not send items back without contacting us first, as returns sent without instructions may not be processed.
Return shipping
Return shipping costs are paid by the customer.
Multi-item offers
If you purchased items as part of a multi-item offer (for example, "Buy 2, get 1 free"), a full refund requires returning all items from the offer. If only some items are returned, the refund is adjusted to reflect the offer, and we will confirm the amount by email.
Refunds
Once we receive and inspect your return, we will let you know by email whether your refund has been approved. Approved refunds are issued to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.
Exchanges
Exchanges are handled like a return. Email us at contact@southreefventures.com and we will help you with the next steps.
Damaged, defective, or incorrect items
If your item arrives damaged or defective, or you received the wrong item, color, or size, please email us within 30 days of delivery with your order number and photos of the item. For a size issue, please include a photo of the item measured flat. We will send you a replacement or a refund.
The following are not considered defects: loose threads, slight creasing, or minor marks. Damage to the outer packaging alone is not covered.
Cancellations
You can cancel your order free of charge before it is dispatched. Please email us as soon as possible, as most orders ship within 1–2 days. Once an order has been dispatched, it follows this return policy.
Questions
For any question about returns, exchanges, or refunds, email us at contact@southreefventures.com.